Pinnacle Parts and Service was founded in 2005 to elevate the level of customer service available to the power generating and industrial parts industry. Founder Joe Iacono has extensive prior experience in organizations where customer service was the primary core value, and he translated this to Pinnacle.
Customer service is the support you offer your customers — both before and after they purchase and utilize your products or services — that helps them have an organized and positive experience with you. Offering amazing customer service is key if you want to retain customers and grow.
We’re here to answer your questions and make sourcing your parts and services easier and faster. Most quotes are processed within 24 hours and 70% of our orders ship next-day. We keep detailed records on all orders placed by each customer, this allows us to expedite re-orders and predict product demand. We maintain an extensive stock of mission critical parts for immediate shipment. We are available 24 hours a day, 365 days a year to support your in case of an outage situation.
This customer centric model has allowed Pinnacle Parts and Service to experience significant growth year in and year out. We continue to add new SKU, better vendors and value added services.